This article explains how Appointment Follow-Up Email or SMS templates work and outlines which variables are unsupported so you can avoid missing or incorrect information in your messages.

From your ZenMaid Dashboard, go to Settings, then under Features, select Email and SMS Notifications.

In the Customer Communications section, locate Appointment Follow-Up and click Edit in either the Email or SMS column to customize the template.

{{invoice.venmo_username}}

{{invoice.custom_payment_link}}

{{appointment.sales_tax_percentage}}

{{appointment.hashed_customer_items[:vat_number]}}

{{booking.first_name}}

{{booking.price}}

{{appointment.customer_notes}}

{{appointment.notes}}

{{appointment.work_items_}}

{{appointment.number}}

{{assignment.eta_sentence}}

{{booking.full_name}}

{{booking.my_company_phone_number}}

{{booking.address_alt}}