This article explains how Cleaner Cancellation Notice Email and Text templates work and outlines which variables are unsupported so you can avoid missing or incorrect information in your messages.

From your ZenMaid Dashboard, go to Settings, then under Features, select Email and SMS Notifications.

In the Cleaners Communications section, locate Cleaner Cancellation Notice and click Edit in either the Email or Text column to customize the templates.

{{invoice.venmo_username}}

{{invoice.custom_payment_link}}

{{appointment.sales_tax_percentage}}

{{appointment.hashed_customer_items[:vat_number]}}

{{booking.first_name}}

{{booking.price}}

{{appointment.work_items_}}

{{appointment.number}}

{{assignment.eta_sentence}}

{{booking.full_name}}

{{booking.my_company_phone_number}}

{{booking.address_alt}}

{{invoice.venmo_username}}

{{invoice.custom_payment_link}}

{{appointment.sales_tax_percentage}}

{{appointment.hashed_customer_items[:vat_number]}}

{{booking.first_name}}

{{booking.price}}

{{appointment.customer_notes}}

{{appointment.notes}}

{{appointment.work_items_}}

{{appointment.number}}

{{assignment.eta_sentence}}

{{booking.full_name}}

{{booking.my_company_phone_number}}