In this guide, we’ll cover how to manage automated and manual appointment reminders in ZenMaid, including where to customize email and text templates, how to control when reminders are sent, and how to exclude specific customers.

We’ll also cover important details to keep in mind, such as the current setup of one reminder per channel, consistent timing across service frequencies, and how text reminders are one-way messages.

There is no option for clients or cleaners to reply to text reminders.

If you manually send an email or text reminder before the scheduled automatic one, the automatic reminder will be skipped to prevent duplicate messages for the same appointment.

Currently, ZenMaid supports sending one text reminder and one email reminder per appointment, each with customizable timing. However, there is no option to schedule multiple reminders per channel (e.g., one 10 days before and another 3 days before the same appointment).

From your ZenMaid Dashboard, go to Settings, located on the bottom left-hand side of your ZenMaid account.

With Settings opened, you can find Email & SMS communications under the Features section.

From the Email & SMS Notifications page, you can find Email and SMS templates for Appointment Reminders under Customer communications.

Select the appointment status for which you want reminders to be sent, including any custom appointment statuses you've created.

Choose the time of the day the Appointment Reminder should be sent.

Don't forget to choose when the Appointment Reminder sends. If it's set to Never, it will not send.

Click "Save" once done.

You will notice the status of the reminders will reflect your selection, so you can quickly know at a glance when the reminders will be sent.

You might want to manually send an email/text reminder to a specific customer. To do so, here is a step-by-step guide:

To prevent a customer from receiving automated communications, check out this step-by-step walkthrough: