Summary
This article covers the email notification templates available in ZenMaid, which ones can be sent manually, and where to send them from.
Important
We don’t support creating new or fully custom email templates, but you can edit any of the existing ones, such as the Appointment Confirmation or Appointment Follow-Up, and adjust the wording to fit your needs. You can also use variables like {{appointment.service_price}} or {{appointment.price_with_tax}} to display dynamic details.
For bulk email sending, we integrate with Mailchimp. You can connect Mailchimp with Zapier at no cost, and you don’t need to learn Zapier yourself. Just create an account, and our team will handle the setup. We chose Mailchimp because it is intuitive and easy to us
Specifically for the Booking Form, it’s not possible to customize Booking Confirmation emails/SMS for each individual form.
If the template is not listed in this article, then it does not exist.
The Secondary Appointment Reminder email can be sent automatically or manually from an appointment. Its SMS version sends automatically only.
Cleaning Complete and OMW Text are only available as text messages. There is no email version. See SMS Templates in ZenMaid.
Email Notification Template List
Important
Some templates are only available on certain plans. The plan is shown next to the template name below. Templates with no plan listed are available on all plans.
The Manual sending column shows where you can send each template on demand. Templates marked “Manual only” are never sent automatically.
Cleaners communications: Staff Management
Template | Description | Plan | Manual sending |
Work Order | Share basic appointment details with your cleaners. | All plans | Yes, from any appointment profile |
Cleaner Cancellation Notice | Notify your cleaners when an appointment gets canceled. | Pro and Pro Max | Yes, from any appointment profile |
Customer communications: Appointments
Template | Description | Plan | Manual sending |
Appointment Confirmation | Confirm new appointments with your customers. | All plans | Yes, from any appointment profile |
Appointment Reminder | Remind your customers of their upcoming cleaning appointment. | All plans | Yes, from any appointment profile |
Secondary Appointment Reminder | Send a second reminder to your customers before their cleaning appointment. | All plans | Yes, from any appointment profile |
Appointment Follow-Up | Follow up with your customers a few days after their appointment. Ask them for a review, rating and more. | Pro Max only | Yes, from any appointment profile |
Service Rating | Ask your customers to rate their experience with your cleaning service. | Pro Max only | Yes, from any appointment profile |
Service Rating Follow-Up | Follow up with customers who left a rating and ask them to leave a Google review. | Pro Max only | Yes, from any appointment profile |
Appointment Cancellation Notice | Confirm the cancellation of an appointment with your customer. | Pro and Pro Max | Yes, from any appointment profile |
Come Back | Encourage your former customers to book a new cleaning appointment a few weeks after their last one. | Pro Max only | Yes, from the contact page |
Property Manager Marketing | Target property managers with specialized cleaning services. | All plans | Manual only, from the contact page |
Real Estate Marketing | Promote cleaning services to real estate agents. | All plans | Manual only, from the contact page |
Tip Request | Request a tip for one of your cleaners. | All plans | Yes, from any appointment profile |
Booking
Template | Description | Plan | Manual sending |
Booking Confirmation | Let your new ZenMaid booking form leads know that their request has been received successfully. ZenMaid offers a booking form (included in the paid plan) that you can embed on your website. | Paid plans | No |
Invoice and Estimates
Template | Description | Plan | Manual sending |
Estimate | Send a custom estimate for a new cleaning appointment. | All plans | Manual only, from the contact page |
Estimate Confirmation | Confirm the acceptance of an estimate with your customers. | All plans | Yes, from the estimate appointment |
Invoice Notification | Notify customers about their invoice. | All plans | Manual only, from the invoice |
Tailored communications
Template | Description | Plan | Manual sending |
Thanks For The Tip | Thank your customers for a tip they just left on one of your appointments. | All plans | Yes, from any appointment profile |
Additional Notes
Submitted booking notifications come through to the owner as App Notifications. You can also have your office staff receive these notifications. The company email listed on the Company Details page also receives new booking notifications.
You can edit any template by typing out a message, adding links, and using {{wildcards}}. For automated templates, you can choose when they’re sent.
To learn how to send emails and texts manually, see How to Manually Send Texts and Emails.
Create a newsletter sign-up form so customers can receive emails by connecting ZenMaid to Mailchimp.
Store other templates in Google Docs, Microsoft Word, or any document, then copy and paste them into a template for a variety of messages.
Want to know how to edit email templates in ZenMaid or find the available SMS templates in ZenMaid? Check out the articles below:
Keywords
ZenMaid email templates
Email notification templates
Cleaner communication
Customer communication
Appointment confirmation
Appointment reminder
Appointment follow-up
Service rating
Appointment cancellation notice
Comeback email
Property manager marketing
Real estate marketing
Booking confirmation emails
Invoice and estimate emails
Manual email sending
Automatic email prompts
Email customization
Template editing
Newsletter sign-up
MailChimp integration
SMS template editing
ZenMaid booking form
Email automation settings
Company email settings
Cleaning Complete