Here are two ways to send follow-up emails to customers or leads who don’t have any upcoming appointments in ZenMaid.

In this guide, you'll be using the Come Back email template.

First, create placeholder appointments for your leads on the calendar.

Make sure to set the appointment date for one week before you plan to send your Come Back email to your leads.

After creating the appointments, navigate to Settings > Email & SMS communications, under Features.

In the Customer Communications section, under the Appointments category, locate the Email column and click Edit next to “Come Back” to access and customize your Come Back email settings.

Set the "Send come back email" option to "One week after customer's last appointment"

Don't forget to hit the Save button at the bottom.

Create a Mailchimp account, or proceed to the next step if you already have one.

If your Mailchimp account is not yet integrated with your ZenMaid account, check out this article:

Once the integration is complete and your customers or leads have been synced, you can log back into Mailchimp to send blast emails or promotional messages.