Here's how you can process refunds to your customers in case you've overcharged their credit cards.

Refunding a payment is not possible within ZenMaid, so you will need to manually adjust your ZenMaid financials to ensure the adjustment is taken into account.

Click here for instructions on adjusting the amount of an appointment that has been charged to your customer's card.

Since this article covers Stripe, the information may change over time. If anything looks out of date, please let us know at support@zenmaid.com.

Go to your Stripe Dashboard.

Identify which transaction was overcharged.

Click the "..." icon beside it.

Select Refund payment...

On the pop-up window, enter the amount beside the Refund field.

Select a reason using the drop-down button.

Click Refund to confirm.