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How to Track Customers Who Use a Certain Discount Coupon

Learn how to track customers who use a specific discount coupon in ZenMaid using appointment custom fields, list view filters, customer custom field reports, and coupon code exports.

Written by Jorge Sardinha

Summary

  • This article explains how to track customers who use a specific discount coupon in ZenMaid using appointment custom fields, list view filters, customer custom field reports, and coupon code exports.


Tracking Discount Coupons Using Appointment Custom Fields

  • Go to Settings (gear icon, bottom left) and select Appointment Custom Fields under Scheduling.

  • Click +Add appointment custom field.

  • In the pop-up window, create a field using the drop-down method and list your discount options.

  • Click Create field to save.


Once each appointment is notated, you can run a revenue report by discount

  • Go to your Dashboard, then Scheduling, and select List View.

  • Set your time frame, status, and enter the customer's discount coupon in the "and matching" field.

  • A running total will appear below the pink Show button.


Tracking Discount Coupons Using Customer Custom Fields

  • Go to your Dashboard and select Reports, then All Reports.

  • Find the section called Revenue by Customer Custom Field.

  • Select your time frame and custom field, then click Run report.

Side Note

  • A similar report can be created using Customer Custom Fields with the same drop-down method. This report shows the total a customer has spent across all appointments, regardless of which one had a discount applied.


Tracking Discount Coupon Codes Using an Export

Important

  • This method only applies to coupons created under Coupon Settings using the option "My customers will redeem it when they book with us - Multiple codes; each code can only be used once."

  • Create your discount coupon codes first. Refer to this article to learn how.

  • Go to the Contacts page and click Export data under the Actions button.

  • Under the Appointments tab, select all desired fields and make sure to include Applied Coupon Codes to see which codes were used and by whom.


Keywords

  • Discount coupon

  • Discount tracking

  • Custom field

  • Appointment custom field

  • Customer custom field

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