This article explains how staff can send an “On My Way” (OMW) text notification from the ZenMaid mobile app. It covers eligibility requirements, how to access an appointment, how to send or manually enter arrival times, and what to expect if the customer’s contact information or account settings prevent the message from sending.

If you do not have the option to send an OWM text, please ensure your the account admin has it enabled.

The OMW text is only available on the Pro and Pro Max plans.

From the Calendar screen, tap on an appointment.

Once you're on the appointment screen, tap On my way.

A pop-up will appear at the bottom where you can select how many minutes until you arrive at the job.

Don’t forget to tap the Send button!

You can also manually enter the number of minutes until you arrive, which is helpful if you want to share the exact timing from your GPS app.

The OMW button will still be clickable on the app even if the owner turns the OMW notifications off. However, it will display this error message:

A cleaner will be able to send the OMW text to a customer if it's clicked less than three hours before the appointment start time.

If the customer does not have a mobile number or has their mobile set to “Mobile—Do Not Text,” "Work," etc., the cleaner will not be able to send the On My Way text, and that also means the account owner/office manager will not be notified. The phone number for the client must be listed i their profile as "Mobile".

The OMW feature can simultaneously be sent to two separate phone numbers on a customer profile.