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Troubleshooting: Customer's appointment not showing up on the calendar

Learn how to identify and fix common reasons why a customer’s appointment does not appear in the calendar even though it exists in the system.

Written by Amar Ghose
Updated over a week ago

Summary

  • This article will help you resolve missing calendar appointments by reviewing active filters and adjusting your calendar’s visible start and end times.


Checking Calendar Filters

  • From the ZenMaid Dashboard, go to Calendar View, for example.

  • In the Calendar View, check the filters in the top right corner. Review the Paid and Unpaid filter settings, confirm whether Team View is enabled, and ensure the assigned cleaner is selected in the filter.

  • Reviewing all available filters to ensure nothing is unintentionally limiting results


Adjusting Calendar Time Range Settings

  • From the ZenMaid Dashboard, go to Settings

  • Select Scheduling views under Scheduling.

  • Check the calendar Start Time and End Time.

  • Make sure the missing appointment falls within the visible time range.


Before

After


Keywords

  • Calendar View

  • Filters

  • Paid And Unpaid

  • Team View

  • Cleaner Filter

  • Scheduling Settings

  • Calendar Appearance

  • Start And End Time

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