This article covers how to identify and fix common reasons why a customer's appointment does not appear on the calendar or in the ZenMaid mobile app, even if it exists in the system.

For an appointment to appear in the ZenMaid mobile app, it must be directly assigned to the cleaner using that device. This applies to all users, including owners and office managers.

Open the appointment and confirm a cleaner is assigned to it.

Verify the assigned cleaner matches the account logged into the mobile app.

If the appointment is unassigned or assigned to a different cleaner, update the assignment and check the app again.

From the ZenMaid Dashboard, go to Calendar View, for example.

In the Calendar View, check the filters in the top right corner. Review the Paid and Unpaid filter settings, confirm whether Team View is enabled, and ensure the assigned cleaner is selected in the filter.

Reviewing all available filters to ensure nothing is unintentionally limiting results

From the ZenMaid Dashboard, go to Settings

Select Scheduling views under Scheduling.

Check the calendar Start Time and End Time.

Make sure the missing appointment falls within the visible time range.