Appointment Types replace Service Types and give you greater control over how appointments are categorized, managed, and assigned. You can now create, edit, and assign appointment types directly without needing to contact support.

As part of this release, existing service types have been migrated and consolidated into Appointment Types.

Some appointment types may appear under the wrong category (Residential, Commercial, or Internal).

Some names may be locked to prevent accidental changes.

If you notice a mis-categorized or incorrectly named appointment type, contact support with:

From the ZenMaid Dashboard, navigate to Settings.

Next, select Appointment Types under Scheduling.

From the Appointment Types page, you’ll see appointment types grouped.

Each section displays:

To create a new appointment type, click the + New Type button within the category. Each category, including any newly created ones, has its own add button, making it easy to organize appointment types as you go.

Enter the Appointment type name

Save your changes

When you click on the + New appointment type button, you will see a list of appointment types categorized by Residential, Short Term Rental, Commercial, Admin/Internal, and Other.

Internal appointment types are ideal for non-customer work such as training, inspections, or internal tasks.

As shown in the GIF above, you can create your own appointment type by clicking the + New appointment type button and selecting Other under any category. From there, you will see an editable field.

Open an appointment from any schedule view (except for the Spot Finder feature).

Edit the appointment.

Select an Appointment Type from the dropdown.

Save the appointment.

You can now create a Laundry appointment type and assign it to laundry-specific appointments, making it easy to separate these jobs from standard cleaning services.