Summary
Here’s how you can set a new password for your cleaners, and how cleaners can reset their own password from the ZenMaid mobile app.
Important
If you set a password for a cleaner, ZenMaid doesn’t send it to them. You’ll need to share it with them yourself. The login instructions email only explains how and where to download the ZenMaid mobile app.
Cleaners can’t change their password from inside the app while logged in. They can reset it at any time using Forgot your password? on the sign-in screen.
Office managers cannot edit one another’s profiles.
Accessing the All Cleaners & Office Managers Page
From your ZenMaid Dashboard, hover over the Staff icon and select Cleaners and office managers.
You can either create a new cleaner or proceed with the steps below to edit an existing one already in your system.
Accessing a Cleaner's Profile
On the All Cleaners & Office Managers page, click the cleaner’s name or the pencil icon next to it.
If you selected the cleaner’s name, you’ll be taken to their profile. Hit the Actions button, then select Edit.
Changing Login Credentials
Next, make sure the box beside Allow this cleaner to sign in using their email and view their schedule? is checked, then create a new password for them.
Click Save Changes.
Your cleaners will be able to log in to their account with the email entered in their profile and the new password you assigned. Remember to share the new password with them, since ZenMaid doesn’t send it.
Automatically Sending Login Instructions
When you add the cleaner with the option to sign in using their email, a pop-up will appear asking if you want ZenMaid to notify them that they have access and provide instructions, or if you prefer to do it yourself. This email doesn’t include their password.
Manually Sending Login Instructions
If you prefer to notify your cleaners directly, you can quickly send them their login instructions by clicking the Actions button and selecting Resend login info. This email doesn’t include their password.
Side Note
As mentioned above, providing your cleaners with their assigned password must be handled outside of ZenMaid.
Cleaners Resetting Their Own Password
On the ZenMaid mobile app sign-in screen, the cleaner taps Forgot your password?
A ZenMaid page opens in their browser. They enter the email address saved on their staff profile and tap Send me reset password instructions.
They’ll receive an email with a link to reset their password. The link expires after 6 hours. If it expires, they can request a new one.
The link opens the Choose a new password page. They enter their new password in Password and Password Confirmation, then tap Change my password.
Passwords must be at least 8 characters, using letters and numbers only (no special symbols such as & $ % #).
They can now log in to the app with their email and new password.
Side Note
If you set the password for a cleaner, share it with them directly, since ZenMaid doesn’t send it.
If a cleaner forgets their password, they don’t need to contact you. They can reset it themselves using Forgot your password? on the app sign-in screen.
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